Shipthrifty Q & A

1. Who can use Shipthrifty?

Anyone can use - individuals, small businesses, and nonprofits. We help a lot of military service members, their families, and nonprofits who send care packages to our troops.

2. What do people say about the shipping tools and working with you?

Our customers love working with us. Here are some of the common words they’ve shared:

About the Tools - Brilliant, Amazing, Life-saver, Easy, User-friendly, Fantastic, A Gift, Simple, Seamless, Speedy, Cost-saver, Time-saving, Valuable

About Our Team - Amazing, Trustworthy, Love Working with Us, Professional, Passionate, Value Our Partnership, Flexible, Knowledgeable, Awesome, Compassionate, Dedicated, Helpful, Guardian Angel, Patient, Friends

How They Feel About Working With Us – Blessed, Happy, Appreciative, Grateful, Delighted, Glad, Excited

3. How much does Shipthrifty cost? is a Free shipping tool. We don’t charge a user fee or monthly fees to use the application. It is one of the ways we give back. The pricing that comes up on the system is what you will pay when you check out. Insurance is an optional add on. Enter accurate box dimensions and weights, and you’re good to go.

4. How do you make money?

We have partnerships with the carriers that cover our fees.

5. How do you save me money?

We help you get the most from your shipping dollars with the least amount of effort. We empower you to optimize your shipment(s) based on your needs and choices while sharing tips and resources to help you ship better. You will also save time, which cuts your costs and raises your efficiency. Depending on how much you ship, we have other programs you may be able to take advantage of; email us at to learn more.

6. I don’t ship that much, so why should it matter how I ship?

Low volume shippers pay the highest prices on shipping. When you use, you can leverage our discounts with an easy to use interface that saves you time and money.

7. Why would I use if I already have other shipping accounts?

There are a couple of answers to this question. Just because you have an account with a carrier does not mean you always get the best prices. Using gives you the ability to manipulate your shipments (box sizes and weight) with ease so you can get the best value for your shipping needs. Third, we designed our interface to display carrier information, so you can choose the option that best meets your needs based on speed, carrier, cost, etc. The site’s simplicity allows you to get your shipment set up in a fraction of the time. We also offer discounted insurance, and if you have a business, we integrate with other platforms for free. If you’d like to talk about your specific needs and differences, send us an email at There are a lot of reasons to be excited about

8. How do I get started?

Getting started is EASY! Just create your free account An email will be sent to your registered email address so you can confirm your account. If you don’t see it, check your spam, junk, or other folder. We also recommend adding to your safe sender list.

9. How long does it take to get started?

Once you create your account, you’re ready to ship, so just seconds.

If you are a business owner and want to integrate to other platforms it takes about 5 minutes to set the webhooks up. We can help to make the transition quick and painless.

If you want us to teach you the special functions in the tools it takes between 10 and 30 minutes depending shipping experience. Many just create their accounts and start shipping

10. Do you offer training?

Yes, we offer training for individuals and businesses. We can train whoever you want to ship on your team. Email us at to set up online shipping training times that work for you. If you’re familiar with shipping, you can also view our help videos.

11. How long does it take to learn Shipthrifty?

We can teach someone to use our tools in under 1o minutes. Set up a time to train

12. Is it easy to learn how to ship with Shipthrifty?

Yep. Anyone can be a shipping Rockstar using Our oldest known shipper is 83, and most of our shippers are in their 6o's.

13. Do you offer shipping support?

Absolutely! We love helping people with their shipping. We can spend as little or as much time helping you as you need, and shipping support is always free. It’s best to email us at

14. Can I get a demo?

Yes, feel free to schedule a time that works for you here,

15. Do you offer shipping insurance

Base coverage is offered by carriers as follows.

- USPS priority mail may include coverage up to $50 for loss or damage

- Other carrier insurance typically covers up to $100 for loss or damage.

Documentation is required as well as proof value, to pursue a claim.

16. Where can I learn more about what Shipthrifty offers for business shipping?

We have a Business Shipping Webpage that will help you understand how we simplify business shipping and save you money. We also have videos on our Shipthrifty YouTube channel where you can learn about us, get shipping tips, see our help, and support videos. Here are a couple of good shipping videos to start with Shipthrifty Business Shipping Overview and How We Are Different.

17. We already use a shipping service or ship through a different platform (Ship Station, Ship Easy, Shopify, Etsy, or others), so why would I consider Shipthrifty.

Great question! We created to give businesses and people options and transparency when it comes to shipping. You can store your shipping addresses in the system and access all your historical reports indefinitely for no additional costs. Our reporting is straight forward and easy to understand. You’ll know exactly what you’ve sent, what you’ve spent, and where everything is at. You can use Shipthrifty, whether you have an online storefront or not. We eliminate the need for multiple logins and give you the ability to create shipments faster and easier than going to the carrier websites, plus you get to see all your shipping options on one screen. You can also extend your cash flow for 30 days when you check out with a credit card. There are other benefits, and we’d be happy to talk with you about your specific needs or questions; shoot us an email at

Here are our videos on Better Shopify Shipping and Better Etsy Shipping to get you started.

18. Is for military shipping only?

No, Shipthrifty can is used for shipments inside the U.S. as well as some international shipments. We do help a lot of military families and nonprofits ship.

19. How do Shipthrifty and Ship to Military work together?

Shipthrifty is the backbone of our shipping application. It is how we pull prices from the carriers and print labels. Ship to Military is a website we set up to provide resources for military shippers. For military shipping resources, go to (some links connect to Shipthrifty for the shipping tools). To create shipping labels, use Sign up and create an account to get the most out of the Shipthrifty shipping tools.

20. What types of packages have the most cost-effective rates?

It depends on where you live in the U.S., carrier, and the weight and dimensions of your package.

21. How do I use Shipthrifty to understand my best shipping options?

When you create your account, you can use our batch shipping tools to see the costs of different box sizes and services. Shipthrifty is smart enough to show the lowest priced option first, and you can see additional options based on your needs. If you are shipping USPS, sometimes a brown box that you pay for will cost less than a flat rate box. The Regional Rate B Box is a zone-based box that can be ordered on can often be a cost-effective option. Another option is putting multiple items in larger boxes.

22. Do you have a recommendation on where to get boxes?

Most people get boxes from the carriers, but they can be purchased as well.

You can order free shipping supplies online. We recommend checking out the Regional Rate B1 Box and the Regional Rate A1 Box or Shoe Box, NOTE – Regional Rate Boxes must be ordered online, and labels must be created online. The local post office does not carry them but can accept them with shipping labels already paid for online. The Large Flat Rate Box is often used for Military Shipping, as is the Medium Flat Rate Box. However, if your package is less than 20 pounds and you don’t live on the West Coast, consider switching to the Regional Rate Boxes, a brown box of similar size, or a larger brown box to stretch your shipping dollars. The Regional Rate Boxes linked above can offer savings if you are not shipping too far away and for military APO/FPO/DPO shipping.

Uline also has boxes for purchase, and they also have a delivery fee. Another alternative is to get boxes from local stores that carry boxes or envelopes. The dollar stores often have envelopes. Walmart, Target, Home Depot, and Lowes also have shipping supplies. We recommend heavy-duty boxes, especially for heavier items or packages going long distances, such as those being sent to an APO/FPO/DPO.

Carrier’s do not allow their boxes or shipping materials to be used for anything other than shipping. Carrier branded packaging can only be used for shipping with the specified carrier. (Example – A USPS box cannot be used to ship with a FedEx service, etc.)

23. How do we pay for the labels?

Shipments are paid for by credit card at check out or by mailing a check before shipping. You can also use your credit card to load your My Wallet in the admin area before making shipments. Credit card payments process through Stripe. They have token identification, so card information is not stored directly on our platform. Many large companies use the service (Google, Target, Salesforce, NASDAQ, Shopify, Expedia, etc.)

24. Do I need to purchase a postal scale?

It is not necessary, but they are a good investment if you will be shipping regularly. The weight is more reliable than a bathroom scale, and they are not very expensive. Check out Amazon for the one that will work best for you. We use this affordable shipping scale: If you choose to use a bathroom scale, we recommend adding a pound or two to your weight just to be safe.

25. Do you have to round weights for packages?

Rounding up to the next pound is recommended among carriers. Something that’s 10.2 pounds should be rounded up to 11. Think of each price bracket as having a little “up to” in front of it. If a package is 10.95-pound package may be heavier, consider rounding up to a 12-pound rating instead of 11 pounds.

26. What is on the label?

The label will include your address information, the recipient’s address information, and package details. If you are making an APO/FPO/DPO shipment, customs details will also print on the label. You do not need to write out customs forms or labels – everything prints right on the label.

27. Where do I get my customs form for APO/FPO/DPO military shipments?

You don’t need one when you use; your customs information prints right on your shipping label. Because you create and pay for your shipping label online, you avoid the line at the post office and skip hand entry of your customs information by the postal clerk.

If you go to the post office to ship the current USPS customs form is the 2976-R. The Postal Clerk will be required to enter the data into the postal service systems. Handwritten customs forms are no longer allowed. Source: Director, Global Trade Compliance, USPS Headquarters

USPS changed its customs procedure in March of 2020 and no longer accepts handwritten customs forms. You can avoid the waiting for the retail postal clerk to hand enter your customs information if you use See and scroll to the bottom of the page for more information on military customs forms.

28. What information is required on Shipthrifty to comply with customs regulations?

To disclose the items in your package, you’ll use proper nouns such as hygiene, snacks, games, etc. The number of items is how many items are in the box; the average value is the average price of each item in the package. Example: 5 items at $5 apiece is a $25 package. When doing similar large package quantities, this can be the best estimate and copied on multiple labels. You will want to avoid restricted items to ensure your package is not sent back for violating regulations.

29. What kind of reporting is available on the system?

Your admin panel gives you access to your live tracking, shipping history, historical reports, address books, and more.

30. Is the system secure?

We have SSL encryption on our site, which provides a higher level of security. We also have hard authentication, which means you need a username and password to access your data and not see anyone else’s. We restrict who has access to our systems internally, and we don’t sell, share, or distribute addresses.

31. How does Shipthrifty affect the post office?

We work with the post office. Shipthrifty falls into the PC Postage category, which allows us to offer discounted rates. We add efficiency for the post office, and postal customers have a better experience because of reduced wait times.

- USPS doesn’t have to weigh packages, collect shipment/customs info and enter it, accept payment, and label.

- USPS has already received an up-front electronic declaration of customs information ahead of the arrival of packages at the Customs Facility level.

- At the processing level, bulk acceptance scans allow USPS to bypass the lengthy process of manual acceptance entry per-package

“Here’s a quote from our post office contact: The total amount of time that PC Postage solutions save USPS per APO/FPO/DPO shipment is likely to be upward of five minutes. This is of such significant value to USPS as a whole; it’s hard to even put a price or score on it. There are a hundred reasons to use PC Postage for business functions like this, to begin with, but if Care Package Organizations want to consider what’s best for USPS, then they get a hundred more reasons to use PC Postage.”

32. How does my package get to the carrier?

You can drop your boxes off at any of the carrier locations or your local post office, depending on the carrier you ship with. Carriers also partner with local stores to drop off. Anyone can schedule a pickup with USPS by completing USPS Schedule a Pickup Form. If you have a lot of packages or larger heavier ones, we recommend calling your local post office to ensure they can pick up. Pickup availability varies by location and staffing. If your business location is interested in site pickup, you can create an account with major carriers to get pickups set up at your business location. Carriers charge a fee for the service.

33. How do I track my package?

When you’re logged into your account, go to your My Tracking link. You will also get live tracking notifications when a carrier scans your package. You can also put your tracking link into the carrier’s website for a status report.

34. Why haven’t I gotten a tracking notification for a while?

If you haven’t gotten a live tracking alert for a while, your package is most likely still on its way. Check your My Tracking report and look to the left of the current colored column for status. Military packages sometimes experience a delay between the USPS International Service Center and the Base. The average time for packages to get to someone overseas is typically a week or so, but sometimes they can take longer.

35. I have salespeople who travel for my business can they use my account to ship?

Yes, you can give your salespeople access to your account. When you do, you will be able to track all shipments and gain clarity when it comes to shipping activity. This also streamlines your package handling and makes the sales job easier for your company representatives.

Luggage, golf clubs, trade show booths, and other items can be shipped as well.

36. Can I upload my current address book to Shipthrifty?

Yes, you can upload a CSV or Excel file to Shipthrifty. Use the template that is available when you log into your Shipthrifty account and add your data to it. We can also add your addresses to your account for you, and this service is complimentary, as we are all about helping you ship better.

37. How do I integrate with my online shopping cart?

We can help you integrate any online applications with your Shipthrifty account. It just takes a couple of minutes to set up, and we will help you. Send an email to to let us know you’d like to discuss integration and let us know when to reach you for further discussion or set up.

38. Does my business have to pay for integrating with Shipthrifty?

No, we don’t charge fees for integration or to help you get set up.

39. What is the maximum size a package can be to ship?

Carriers have restrictions on size and weight.

USPS package cannot exceed 70 pounds, length + girth cannot exceed 108 inches

FedEx Express® packages cannot exceed 150 pounds, 119 inches in length and 165 inches length and girth

Length is the measurement of the longest side, and girth is the distance around the thickest part (perpendicular to length).

Here’s a link to our Shipthrifty Blog Post on Carrier Size and Weight Shipping Restrictions to learn more.

40. What items can be sent to APO/FPO/DPO military addresses?

Items that can be sent overseas to our military include snacks, hygiene, games, books, and like items. You can learn more on the Package Basic Training Page. It is important not to send items that are restricted by USPS or prohibited by the APO/FPO/DPO base locations. See Military Restrictions and the following question and answer.

41. Are there items that cannot be sent to an APO/FPO/DPO?

Yes. Be sure you know what can and can’t be sent overseas. USPS General prohibited items include lithium batteries, GPS tracking devices (cell phones, transmitter radios, etc.), offensive or pornographic images (including semi-nudity), bulk quantities of religious materials, pork products, items with Aerosols or glass, and sometimes even coffee and over the counter medicines, including vitamins can be restricted. See our Blog Post - Major Carrier Restrictions for more details and quick links to carrier pages.

Shipthrifty ties the military restrictions right in the shipping tools. You can also use this Military Restrictions link to check specific restrictions based on base zip code.

The’s Package Basic Training Page also has additional information about military restrictions.

42. Can FedEx ship to a PO Box?

No, FedEx does not ship to PO Boxes.


43. Are there items that cannot be sent via major shipping carriers like FedEx and UPS?

Yes, major carriers have general restricted items include hazardous material, explosives, fireworks, firearms (parts or ammunition), money, money orders, passports, credit/debit/ATM cards, antiques, works of art, lottery tickets, animals, plants, pornographic materials, contraband, narcotics and psychotropic substances, fragile glassware. Additional information can be found at You can also consult the FedEx Terms and Conditions page or the UPS page for more details.

44. Can a business get approved to send restricted items through FedEx?

Yes, items may be shippable when you have a FedEx contract, regular shipping volume, and adhere to their regulations. You must have FedEx approval for shipping restricted items.

45. Can I ship using dry ice?

Dry ice is a restricted item. We have an option to ship dry ice in the batch shipping tools, but you must have approval from a carrier to ship it, a contract, a regular shipping volume, and adhere to carrier regulations.

46. Can I ship alcohol?

Alcohol is a restricted item. You must have approval from a carrier to ship it along with a contract, regular shipping volume, and adhere to their regulations. Additional information can be found at You can also consult the FedEx Terms and Conditions page

47. Can I ship internationally?

We have some options available for international shipping. This is an area we want to expand in the future. At this point, we are not set up for people or organizations outside the U.S. to ship using Shipthrifty.

48. Is there a specific carrier I have to use to send packages to a military service member?

If shipping within the U.S., major carriers can deliver packages to a base. If shipping overseas to an APO/FPO/DPO/MPO, USPS is the carrier. has shipping options for all military shipping.

49. How do I address an APO/FPO/DPO shipment?

Military mail MUST be addressed to an actual person, or it won’t be delivered. Soldier, Any Service Member, etc. is not allowed. Rank/grade/rating is not required and should be skipped if sending to a DPO (example: CPT for Captain). To learn more about military APO/FPO/DPO shipping see’s Package Basic Training Page

50. Is Shipthrifty on social media? Yes! Check out Shipthrifty’s social media links below:

Shipthrifty Instagram Page

Shipthrifty Facebook Page

Shipthrifty Twitter

Shipthrifty YouTube Channel