Shipthrifty Claims Process

In the event your package or shipment is lost, damaged, or does not get delivered in a timely manner Shipthrifty will help you submit an insurance claim with the carrier you booked your shipment with. Our claims are offered through licensed insurance producers affiliated with UPS Capital Insurance Agency, Inc., and other affiliated agencies.

How to start a claim:

Notify Shipthrifty in writing of the loss or damage by sending an email to contactus@shipthrifty.com with the subject: Insurance Claim. Notification must be submitted within 7 days of the actual delivery date along with the following details and proof of loss information:

  1. 1. Your full name:
  2. 2. Your phone number:
  3. 3. Tracking number:
  4. 4. Ship From address:
  5. 5. Ship To address:
  6. 6. Your address if it's different from the Ship From address:
  7. 7. Gathered documentation to support your claim
    1. a. Preserve all packaging, damaged goods and seals; take photos - Do not discard packaging, including the shipping label because damaged item(s) may be required to complete the claims process. Without these items your claim may be denied, or payment reduced. Claims may require physical investigation once the paperwork is submitted we will let you know if that is the case to coordinate.
    2. b. Evidence to support the value of the claim (invoice, receipts, comparison price of other items of "like kind")
    3. c. Repair estimate
  8. 8. If any additional information is needed for the claim we will contact you by phone or email.

Once we receive timely and properly submitted information from you we may share it with any affected third-party business partners(s) involved in the handling your package or shipment. We or our third-party business partner(s) may conduct a reasonable investigation into said claims or complaints, but in no event are we required to investigate your claim. Your request for assistance for claims does not entitle you to compensation or damages from us or our partners.

We are not liable for any damage or loss because of poor packing, failure to acquire insurance, or failure to obtain signatures upon delivery. We and our logistics partners are not liable for any damage or loss of protruding parts such as wheels, handles, straps, pockets, or luggage marring, chipping, scratching, and denting.

You can file a claim for the lesser of the repair or replacement cost of the shipment contents up to the declared value you entered on Shipthrifty.com or via a partners shipping button. We will notify you once your claim is reviewed by our licensed insurance providers and whether it was approved or denied (typically within 15 days of submission). If your claim is approved, we will send a payment via USPS, to address above for the amount determined by our licensed insurance provider(s). All decisions by these providers are final. For complete information regarding our terms of use please visit our Terms and Conditions: https://shipthrifty.com/terms- and-conditions

UPS Capital Insurance Agency, Inc. and its affiliates are wholly owned subsidiaries of UPS Capital Corporation. No warranty, guarantee, or representation, either express or implied, is made as to the correctness or sufficiency of any information contained herein.

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